Migration Currently Please Try Again Later Laserfiche
CATIC Improves Policy Processing Time by 65% with Laserfiche
CATIC is a Connecticut-based title insurance company with more than than 50 years in business providing the highest-quality professional services to its policy-issuing attorneys, insured lenders and homebuyers, and other members of the real estate community. With people's biggest investments in their hands, CATIC must have streamlined, secured, piece of cake-to-employ services for their clients.
CATIC'southward Story
CATIC began their human relationship with Accelerated over ten years ago while looking for a new platform that would help streamline, digitize, and transform the way they managed newspaper and manual processes. Through close cooperation between Accelerated and the CATIC team led past Senior Operations Analyst, Chris Cooper, they designed a fully-integrated system encompassing CATIC's records management, process automation, and workflow needs.
The start step in CATIC's journeying was to migrate from their previous OnBase solution to Laserfiche. Laserfiche's all-in-one document direction and process automation capabilities along with its limitless scalability and customization made information technology the perfect platform for CATIC to build its information direction hub. Once CATIC's existing records and documents were moved into Laserfiche, Accelerated began the next pace of their transformation journey, workflow automation.
Earlier implementing Laserfiche, all of CATIC'southward concern processes were manual and used a lot of paper. Using Laserfiche QuickFields, Accelerated designed a workflow for CATIC's CATICTrac service which tracks, obtains, and records the appropriate documents needed to articulate liens. Instead of clients submitting paper-based forms to CATIC for transmission routing and processing, the automated CATICTrac process starts with the client submitting an electronic form which is automatically candy and routed to the advisable stakeholders for review and approving. Stakeholders are also reminded forth the way if their task is outstanding for besides long or is missing necessary information.
After the success of automating CATICTrac, CATIC was ready to automate more than processes. They began using Laserfiche Forms, the robust electronic forms platform that works seamlessly with the documents and information stored within the Laserfiche repository. With Laserfiche Forms, CATIC could begin moving away from batch processing and toward real-time processing allowing them to now process tens of thousands of forms a twenty-four hour period.
One Platform, Endless Uses
Internally, CATIC uses Laserfiche to automate countless business processes including their Annual Code and Conduct Acknowledgement process. Employees are at present notified that they have the Acknowledgement task assigned to them with automated reminders to keep them on rail. Relevant staff tin can see where each employee is in the process so they can identify bottlenecks and issues. Having the Code and Conduct Acknowledgement process automated has not just helped reduce wasted operational fourth dimension, but it likewise ensures each employee has read and is aware of CATIC's internal policies and benefits.
When working with external stakeholders, Laserfiche has also helped speed along client processes like starting the claims process. What once was a 27-step process with a 2-24-hour interval turnaround time for clients, is now completed and returned to the client within a single day and now merely has 11 steps with the power of Laserfiche. The old process was paper-based and slowed past transmission tasks but is now quick and efficient with far less steps for external stakeholders every bit well every bit CATIC employees.
"If at that place'due south a problem, Laserfiche can set up information technology."
-Chris Cooper, Senior Operations Managing director at CATIC
Project LOL – A Central Platform for Continuous Improvement
At the caput of CATIC's Laserfiche initiative is Senior Operations annotator, Chris Cooper. Since the initial conversion, Cooper has connected to innovate new initiatives to create a completely customized solution that meets CATIC'southward expanding needs. Cooper has been on the forefront of continuous improvement for years. He holds the Continuous Improvement [LEAN] Champion Certification (CICC) from CONNSTEP, which provides business organization professionals comprehensive exposure to the principles and practices they need to create and sustain a LEAN Enterprise.
A LEAN Enterprise focuses on eliminating waste while continuously improving the fundamental processes that put customer value first while also increasing capacity. To accomplish this, LEAN thinking changes the focus of management from optimizing separate technologies, avails, and vertical departments to optimizing the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers.
With Cooper'due south background in Organizational Leadership and certification in LEAN, he began thinking of ways he could bridge the noesis he had with the engineering science at his disposal. Using Laserfiche Forms and workflow, Cooper structured a brand-new CATIC initiative called Project LOL or LEAN on Laserfiche.
Projection LOL - LEAN on Laserfiche
Step One – Project Start
This form is completed with the preliminary information similar the project's commencement appointment and the designated team with a project number autogenerated by Laserfiche.
Step Two – Project Lease
From in that location, the Project Charter form is filled in with project-specific goals and squad-fellow member roles while autogenerating the same project number from the Project Start form.
Footstep Three – Current Land
After this initial information is gathered, the process moves to the Electric current State grade, which describes the state of the project before improvement. A value stream map, which uses a flowchart to illustrate, analyze and meliorate the steps required to deliver a product or service, is created and saved with the project to decide which process will be the initial focus.
Step Iv – LEAN Tools
The LEAN Tools form, which works like a toolbox for squad members to select and use the LEAN tool(south) necessary for the project.
Step Five – Future Country
The next step is the Future State course showing the intended terminate-country metrics of the projection later on improvement. This course too highlights the activeness items necessary to movement to a future land, their touch on on the project, whether or not such items are easy to implement, and if they will be in scope.
Step Six – Implementation
The Implementation form is completed with testing dates, launch dates, and user acceptance dates.
Step Seven – Project Completion
The final step is the Project Completion grade which recaps the metrics of the projection from showtime to stop, quantification of the savings the project yielded, and information on how the procedure was improved. In that location is also a section for lessons learned to be practical to future projects.
The golden dominion of LEAN is standardization. Using Laserfiche has turned the unabridged LEAN procedure into an assembly line. Every piece of the process moves on its own with automated routing and notifications which helps reduce the time spent on status updates and bottlenecks. Project supervisors tin can easily identify what phase of the process team members are working on and estimate how long a project volition accept. Laserfiche also takes the guesswork out of what part of the project to tackle beginning; tasks are weighted depending on the calibration and the level of touch with lower-calibration, college affect tasks being assigned first delivering quick wins and boosting team morale.
Improved Services and Savings
Since implementing Projection LOL in the Records Management, Claims, Compliance, and CATICTrac departments, Laserfiche has helped relieve employee time also as company dollars.
Past eliminating wasted resources like payroll, processing time, paper, and toner, CATIC's Records Direction and Claims departments projects a savings of $260,000 annually.
In addition to monetary savings, client-facing processing time has also been drastically reduced. Prior to Laserfiche, it would take eleven days and 9 steps for a policy to come up in and be fully processed with only 8.v minutes of physical work. At present, policies have 6 days and iv steps from intake to be completely processed, with the corporeality of manual work time cutting to 6.5 minutes.
Looking Forward
While Cooper and the CATIC team have made huge strides using Laserfiche'south built-in workflow capabilities, they plan to exercise fifty-fifty more with Robotic Procedure Automation, or RPA. RPA boosts efficiency by using bots to consummate repetitive tasks such as updating repository information from a third-party database that staff members previously had to practice manually. RPA saves staff fourth dimension, increases data accuracy, and helps shut integration gaps betwixt legacy and modernistic systems.
Using Project LOL and RPA in the policy cosmos process, CATIC is projected to increase the savings to $two.two million annually and reduce process times to 3 minutes for a policy and 5 minutes for a claim.
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Well-nigh Accelerated Information Systems
Accelerated Information Systems (AIS) is an laurels-winning professional services house focused on solving business challenges with software solutions. AIS provides expert guidance, utilizing manufacture expertise and a potent technical skill fix to design, implement, and support enterprise solutions.
AIS provides a full suite of professional person services including consulting, solution design, implementation, technical support, data conversion, system integration, preparation, and projection management.
Clients of AIS include State and Local Government, Colleges and Universities, Financial Services (Wealth Direction, Investment Advisors, Banker-Dealers), Manufacturers, Non-for-Profit Organizations, Telly and Media, and Multi-National Non-Governmental Organizations.
Founded in 2005, AIS is headquartered in New York and is also certified in multiple other states as a Minority Business Enterprise (MBE) and a Disadvantaged Business Enterprise (DBE). In addition to their condition as a Platinum Certified Laserfiche Solution Provider and the 2019 Laserfiche Cloud Solution Provider of the Year, AIS is a Microsoft Deject Silver Certified Partner.
Source: https://aisww.com/catic-improves-policy-processing-time-by-65-percent-with-laserfiche/
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